Products I Almost Never Splurge On

Inspired by Connie’s post, I thought I’d share some of my products which I almost never splurge on. Sure, there’s the economy downturn, and we’re all looking at areas to trim our spending, and that’s a wise move. Regardless, these are some of the items that I do not think is necessary to spend a lot of money on.

20090918 Save Money

SKINCARE

Facial cleanser & scrub
I’m a firm believer that anything that is washed off my skin within 30 seconds of application, it’s not worth splurging on. Of course, that does not mean I get any old bars of soap I can get my hands on. I use Cetaphil, which is cheap as chips. As a scrub, I use Biore’s Detoxify Daily Scrub. These are gentle on the skin, and do the job well.

Facial mask
I tend to use higher end clay or microdermabrasion masks, but when it comes to cloth masks, I just get mine from drugstores or beauty specialist stores like Sasa.

Sunscreen
The first sunscreen I used was Clinique, but that doesn’t count as a splurge item, because my mum gave me one of her half-used tubes 😛 I used Shiseido Anessa for the next couple of years, but only found it to be so-so. After that I only used sunscreens by L’oreal, Paula’s Choice and until a week ago, Neutrogena. I found these to fare much better on my skin. Thank goodness for that, because ka-ching! Money saved.

MAKEUP

Lipsticks
Maybelline produces great lipsticks, and to date, I still think that the Watershine lipstick range is my absolute favourite of lipsticks.

Lipbalms
I remember splurging almost RM300 for a lipbalm from Kanebo years ago (ouch), when afer a while, I realised that it was just bloody Vaseline, just slightly runnier. Dammit. My favourite lipbalms are from Softlips, Khiel’s and C.O Bigelow. I toss a Softlips lipbalm in almost every bag and drawer in the house, just in case I need to use one.

Mascaras
I’ve tried expensive mascaras from Dior, Clinique, etc, and honestly, I didn’t find them to be more superior than drugstore ones. I simply adore my mascara from Majolica Majorca, and it doesn’t cost much.

Eyeliners
For some reason, I’ve never been able to fork out a lot of money for pencils and ink. The Loreal HIP cream eyeliners are fantastic, and so are the ones by Bloop. I recently fell in love with Bloom Shadow Liners, and I’ve since purchased three of them.

HAIRCARE PRODUCTS
Many years ago, I thought it would be better for my coarse, dry and damaged hair if I were to use salon products. For a while, I used Senscience, TiGi and Schwarzkopf haircare products. It was only until about a couple of years ago that I realised drugstore brands like Sunsilk and Pantene did a better job with caring for my hair than the other products did. Even the el-cheapo leave-in conditioner by Sunsilk is great stuff.

BODYCARE PRODUCTS
Once in a while, I’d splurge on a luxury body wash item. I would only use it once every week or two, especially when I’m feeling low and need a pick-me-up. Most of the time, Johnson’s body wash works just fine (smells mmmmm too). As for body lotion and creams, I only buy ONE luxury tub of body moisturiser a year, which would last me all winter. The rest of the time, I use either Cetaphil or St Ives body lotions. I use drugstore sunscreens too, e.g. Cancer Council Australia, and recently found and love, Neutrogena.

So there you go, just some items I save money on. There are items which I just don’t go cheap on, e.g. serum, moisturiser, foundation, etc, but for the rest, drugstore brands more than suffice. There’s a reason why I rake up so much Priceline points in a quarter, y’know 😉

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Good Customer Service vs Poor Customer Service

20090915 Bad Shopping ExperienceWhen it comes to running a small shop or a big store, online or offline, the customer is king. No matter how unreasonable a customer is, the store is responsible for providing him/her with the best service it can provide because at the end of the day, it’s business. Money comes in, and the store makes a profit. The happy and satisfied customer spreads the word to his/her friends about the store, and the store gains more customers.

Really, it’s not rocket science.

For me, customer service is just as, if not more, important as the goods I purchased. As an example, I can’t tell the number of times I’ve walked out of Kit Cosmetics on Chapel Street with something new, because of the great service I get from the shop assistants. It came to a point where I’m even afraid to step in now, because I know I’ll end up buying something. No, I don’t get my ass kissed by the girls. They helped me when I needed help, and they left me well alone (whilst still at arms’ length in case I had any questions) when they know I’m just there for a browse. They gave me advice on what skincare and makeup’s good for me (without saying a bad word about my skin). I was never pressured to buy anything. Now that’s good service.

And then there’s bad service.

When I read what Kahani’s bad experience with a certain blog shop (do check it out), I was livid. First I scoffed at how terrible the service was, and then I laughed at the store owner’s final response. I’ve shopped online long enough to know that even online stores still provide a certain level of service to ensure customers’ satisfaction. And the terrible service the blog shop provided her was simply unacceptable.

Sadly, poor customer service gives blogshops a bad name. The items for sale may be cheap as chips (as there’s no physical shop, there’s far less overhead costs), but any hassle that follows is simply not worth the time and money. Blog shops rely heavily on advertisement and recommendations by word-of-mouth, which, in my opinion, means that the shop owners should up their game even more in producing good service. Last I checked, there are hundreds, if not thousands, of blog shops operating in Malaysia. There’s nothing stopping us from spreading the word about how good or bad the shop is. Then we move on to another shop and never return.

Personally, I have yet to purchase anything from a blog shop, but I have heard of others raving on certain blog shops which not only offer goods at reasonable prices, the customer service was excellent. Now that’s the kind of shop I’d go for. I abhor poor customer service, and I would not hesitate to make it known to store management (and you readers) of what lousy shopping experience I had with the staff. The same goes for bad online shopping experiences.

On a slightly different but still related note, as much as I love shopping, it can be a real pain doing it in Malaysia. Especially when it comes to shops’ return policy. The policy “all goods sold are not exchangeable or refundable” should be used at the shop’s discretion. The sale is not be final until the customer gets what he/she paid for. I highly understand that items are not exchangeable or refundable upon change of mind. Most stores in Australia operate with that policy. However, if the item is damaged, or if purchased online, not the item you purchased, you are well within your rights to request for an exchange or refund.

So, caveat emptor, ladies. Know what to expect when shopping online (not just blog shops). Doesn’t hurt to do your homework first before clicking the “Check Out” button. It shouldn’t just be about the goods that you purchased. You’re entitled to decent service too.

3 comments

What Is The Fashion Of The Noughties?

You know what the problem with fashion of the noughties is? Unoriginality.

20090914 Fashion

We had the 20s and 30s with short, swirly dresses with lots of beads and feathered headbands. We had the 50s with cardigans, pearls and full skirts. We had the 60s with the bouffant and Twiggy hair, Mary Quant tunics and go-go boots. We had the 70s with bell-bottoms, lots of polyester, bright psychadelic colours, cheesecloth dresses, skirts and long straight hair. We had the 80s with the shoulder pads, Joan Collins hair and attitude, plastic earrings (I remember this because my mum had a LOT of those). 90s arrived with *god-awful* carrot-cut jeans, and then some.

What do you reckon is the fashion of the noughties? I mean, with the comeback of fashion from the 50s, 60s, 70s and 80s (thank God the carrot-cut jeans phenomenon went to its grave and stayed there. But the shoulder pads are back. Gulp.) throughout the recent years, what is exclusively noughties? How much more ideas can designers recycle?

Sigh.

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Furious, So Furious

Update: The seller very kindly offered a refund for the notebook (it was her first sale on eBay too), but I declined. It wasn’t her fault in the first place; she should not be held accountable for what the thief did. I accepted her terms of regular post when bidding, and that’s that.

I am so furious right now, I can’t even think straight. A week ago I ordered a Moleskine notebook from eBay. The transaction was smooth, and I was really looking forward to receiving the notebook in the mail. Until I saw this in the mailbox just now.

20090911 Stolen Package

This was shoved in my mailbox along with other letters. I checked with the post office, but because it’s not registered, they hadn’t a clue who sent it. The only clue was the sticker on the padded envelope. The postcode showed 2170, which is from NSW. And the only item I’m expecting from NSW is the notebook.

Someone bloody ripped open my package from the other side of the slot (my mailbox is a slot; the postie didn’t push the package all the way in), stole the notebook, and left me with the other half of the envelope!!

ARGH. I don’t know what to do now. Is there anything I can even do? It’s clearly stated in the eBay transaction that the notebook will be sent via regular post, not registered. I can’t blame the seller; she did the job, the notebook was delivered. Just some asshole stole it.

I need to punch something right now. I’m FUMING!!

To the person who stole my notebook – really? Stoop that low just to nick a freakin’ notebook?! May the curse of a thousand poxes rain on you, you scumbag! *shake my fists*

PS: I know that there are so many innuendos in this post, but really, I can’t even be arsed about it now.

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